LingoMate AI

Description

I successfully developed a Generative AI-driven Multilingual Chatbot tailored for website integration. The chatbot leverages cutting-edge AI to provide real-time, context-aware responses based on website content. It seamlessly handles multilingual conversations in Hindi and English and can transition to a human agent when necessary.

Key Features Implemented:

• Multilingual Support: The bot efficiently switches between Hindi and English, offering personalized, language-appropriate interactions.
• Content-Driven Responses: Integrated with the site’s API to access and interpret content dynamically, ensuring accurate and up-to-date answers.
• Smooth Human Handover: A robust system for transferring complex queries to human agents, ensuring high-quality customer service.
• Sentiment Analysis: The chatbot detects user sentiment to respond empathetically or prioritize agent handover when needed.
• Customizable Backend: Admins can easily update or add responses, providing flexibility and ongoing optimization.
• User Analytics: Comprehensive tracking of interactions, delivering insights to enhance performance and engagement.
• Context Retention: Maintains conversational context to improve the overall user experience.

I focused on building a scalable, cost-effective solution using open-source frameworks, avoiding any reliance on paid services like OpenAI.